1. What is PLANETARRIUM  HUB and what does the company do?

PLANETARRIUM  HUB is an ecommerce-based company operating in India, offering a wide range of quality products across multiple categories. The company also operates under its trade name Ganga Collection. Our primary focus is to provide reliable, affordable, and value-driven products to customers through our online platform. Currently, we deal in categories such as baby swings, ladders, ladies suits, wallpapers, and other lifestyle and utility products. PLANETARRIUM  HUB aims to continuously expand its catalog and introduce new product categories in the future while maintaining quality standards and customer satisfaction.

2. Is PLANETARRIUM  HUB an online-only company or does it have offline stores?

PLANETARRIUM  HUB primarily operates as an online ecommerce company, allowing customers to browse and purchase products conveniently from their homes. At present, we do not operate physical retail stores. This online-first approach helps us reduce overhead costs and offer competitively priced products. By focusing on ecommerce platforms and digital channels, we ensure faster order processing, wider reach across India, and seamless customer support, making shopping easier and more accessible for our customers.

3. What product categories are available on PLANETARRIUM  HUB?

PLANETARRIUM  HUB currently offers products in several popular and high-demand categories. These include baby swings, household ladders, ladies suits, and wallpapers. Each category is carefully curated to meet customer needs related to safety, comfort, design, and usability. We also plan to introduce additional categories in the near future, expanding into more lifestyle, home utility, and daily-use products. Our goal is to become a one-stop destination for reliable and affordable ecommerce shopping.

4. Are the products sold on PLANETARRIUM  HUB genuine and quality-checked?

Yes, all products sold on PLANETARRIUM  HUB are sourced from trusted suppliers and undergo quality checks before being listed for sale. We understand the importance of product reliability, especially for categories like baby swings and ladders where safety is critical. Our team ensures that the materials, finishes, and overall construction meet acceptable quality standards. While we continuously work to improve our quality control processes, customer feedback also plays a crucial role in helping us maintain and enhance product standards.

5. How can I place an order on PLANETARRIUM  HUB?

Placing an order on PLANETARRIUM  HUB is simple and user-friendly. Customers can browse the website, select their desired products, and add them to the cart. After reviewing the cart, you can proceed to checkout by entering delivery details and selecting a preferred payment method. Once the payment is successfully completed (for prepaid order only), the order is confirmed. You will receive an order confirmation, and our team will begin processing it for dispatch as per the standard delivery timeline.

6. What payment methods are accepted on PLANETARRIUM  HUB?

PLANETARRIUM  HUB supports multiple secure payment options to ensure a smooth checkout experience. Customers can choose from popular digital payment methods such as UPI, debit cards, credit cards, net banking, and other available online payment gateways. All transactions are processed through secure and encrypted systems to protect customer information. We continuously aim to improve payment flexibility by integrating additional trusted payment options in the future for customer convenience.

7. Does PLANETARRIUM  HUB offer Cash on Delivery (COD)?

Cash on Delivery availability depends on the product category, delivery location, and logistics partner. Some products may be ineligible for COD, and the buyers may feel free to place prepaid orders where cash on delivery option is not available. Customers can check COD availability during checkout by entering their delivery pin code. PLANETARRIUM  HUB regularly reviews its delivery options to provide the best balance between convenience and operational efficiency.

8. How long does delivery usually take?

Delivery timelines vary depending on the product type, customer location, and logistics partner. Generally, orders are delivered within 5 days after dispatch. Larger or customized items such as ladders or wallpapers may take slightly longer. Once an order is shipped, customers receive tracking details to monitor delivery status. PLANETARRIUM  HUB strives to ensure timely dispatch and keeps customers informed throughout the delivery process.

9. What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, you should contact PLANETARRIUM  HUB’s customer support as soon as possible. Customers are advised to share order details along with clear images or videos of the issue. Our team will review the request and assist with a replacement, return, or resolution as per our policy. We value customer trust and work diligently to resolve such issues quickly and fairly.

10. Does PLANETARRIUM  HUB have a return and refund policy?

Yes, PLANETARRIUM  HUB follows a return and refund policy that aligns with ecommerce best practices. Return eligibility depends on the product category, condition, and reason for return. Products must typically be unused, in original packaging, and returned within the specified timeframe. Refunds are processed after the returned product is inspected and approved. Customers are encouraged to review the detailed return policy available on the website before placing an order.

11. Are baby swings sold on PLANETARRIUM  HUB safe for children?

Safety is a top priority for baby products sold on PLANETARRIUM  HUB. Our baby swings are selected based on build quality, material strength, and usability. We recommend customers carefully read product descriptions, weight limits, and installation instructions before use. Parental supervision is always advised during usage. While we aim to provide reliable products, proper installation and adherence to safety guidelines are essential for ensuring child safety.

12. What types of ladders are available on PLANETARRIUM  HUB?

PLANETARRIUM  HUB offers a variety of ladders suitable for household and light commercial use. These may include step ladders, foldable ladders, and multi-purpose ladders, depending on availability. Product listings include details such as height, material, load capacity, and safety features. Customers should choose ladders based on their specific usage requirements and ensure they follow safety instructions during installation and use.

13. Are ladies suits on PLANETARRIUM  HUB suitable for daily wear and occasions?

Yes, ladies suits available on PLANETARRIUM  HUB are designed to suit different needs, including daily wear, casual outings, and special occasions. We aim to offer a balance between comfort, fabric quality, and contemporary design. Product descriptions include fabric details, size charts, and care instructions to help customers make informed decisions. As fashion preferences vary, customers are encouraged to review images and specifications before purchasing.

14. Can wallpapers purchased from PLANETARRIUM  HUB be installed easily?

Wallpapers sold on PLANETARRIUM  HUB are designed for ease of installation, but the complexity may vary based on the type and surface. Some wallpapers are suitable for DIY installation, while others may require professional assistance for best results. Product descriptions typically mention installation guidelines and surface compatibility. Proper wall preparation is important to ensure durability and appearance. Customers should follow instructions carefully for long-lasting results.

15. How can customers contact PLANETARRIUM  HUB for support or inquiries?

Customers can contact PLANETARRIUM  HUB through the contact details provided on the website, such as email or contact forms. Our support team is available to assist with order-related queries, product information, delivery concerns, and after-sales support. We aim to respond to customer inquiries in a timely and professional manner. Customer feedback is always welcome, as it helps us improve our services and overall shopping experience.

16. Can I cancel my order after placing it on PLANETARRIUM  HUB?

Yes, you can cancel your order only if it has not yet been shipped by PLANETARRIUM  HUB. To request a cancellation, customers must contact our customer support team before the shipment handling time, which is usually within 2 days from the order placing date. Once an order is shipped and the shipping status shows “IN-TRANSIT”, it cannot be canceled. In such cases, the product must be handled according to our Return Policy. For any doubts or assistance regarding order cancellations, customers are encouraged to reach out to our support team. We are committed to keeping the cancellation process transparent, simple, and hassle-free for our customers.