Planetarrium Hub offers a 7-day return policy from the date of delivery. If you are not satisfied with your purchase, you may raise a return request for the product within this period for a replacement or refund, subject to our terms. Returns must be in original condition with all packaging material, labels, and tags intact. You need raise return request either by emailing us or by contacting our customer support number to return the product(s). However, before raising the product return request, a buyer is required to videograph the shipment, delivered by our partner courier company, and the tracking id of which is provided to buyer at the time of shipping the ordered item(s) is well labeled on the shipment, and the outer packaging material is not tampered with or is cut or torn from anywhere.
In order to get the return request approved, the buyer is required to furnish the video of shipment (as shipped by Planetarrium Hub) unboxing, along with any other details, as demanded by our representative. Our representative may also provide instructions that buyers need to follow for returning the product. Additionally, be aware that the returns are subject to inspection, and only eligible products will be approved for returns, and the exchange, replacement, and/or refund will be processed as per our Refund Policy (refer relevant web page on our website).
Once the return is approved, we arrange the shipment reversal by assigning a courier company to buyer’s shipping address, which will be same where the forward shipment was originally delivered by our courier partner. All returns must be shipped from shipping address, and not anywhere else. However, in cases where we’re unable to arrange reverse/return shipment pickup, we may ask buyer to ship the return to our warehouse address, the shipping cost of which will be reimbursed by us to an admissible shipping charge limit only.
We do not accept returns for products that are damaged due to misuse, buyer attributed mishandling, alteration, normal wear and tear, and/or due to any other reason(s) which we’ve omitted to mention here clearly. Returns must be accompanied by the original invoice and packaging. We reserve the right to refuse any return that does not meet our criteria.
For any questions or concerns about returns, please contact our customer support. We are committed to making the return process as simple and hassle-free as possible.
Planetarrium Hub, which has its registered office located at A-111 Rama park, West Delhi, Uttam Nagar, 110059 New Delhi, India, has a well-defined policy for order related refunds, and the same has been outlined here.
Refunds are usually processed within 7 days from the date of return shipment receiving at our warehouse, after conducting thorough inspection as per our return policy, and after getting satisfied for the quality checks. Once we receive, inspect, and are satisfied the returned product/item(s), we will initiate the refund to your original payment method, and/or through means which is cheaper, convenient, and faster for us to process. Kindly be aware that sometimes, the refunded amount may take additional time to reflect in your financial account statements, depending on your/our bank or payment services provider, and in such cases we expect buyers to bear with us without causing any ruckus, as we strive to settle payments to buyer’s financial instrument up to best of our capabilities.
Refunds are only issued for eligible returns strictly as per our company’s return policy. Ineligible items/products, are not entitled for refunds, hence the buyers are suggested to read the return policy (at return policy page of the website, and/or at product page) carefully, and exercise discretion at the time of placing orders to be able to get the refund for ordered item(s).
Planetarrium Hub does not refund the shipping charges, unless and until the return is attributed to its own error. We refund shipping charges, only if, it is duly established that the return was necessitated for reason(s) caused by Planetarrium Hub-led decision or action. For any other reason(s)/instances, we do not issue shipping charge refunds.
We reserve the right to refuse any refund request that does not meet our criteria. For more details, refer to our Return Policy. For any questions or concerns about refunds, please contact our customer support. We are committed to ensuring a fair and transparent refund process.
For any questions about refunds, please contact our customer support.